Care Home

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Care Quality Commission inspected the following standards as part of a routine inspection. This is what they found..

Our Performance July 2015









Inspection Summary

  • This was an unannounced inspection which took place on 8 June 2015. We had previously carried out an inspection on 17 January 2014 when we found the service had complied with all the regulations we reviewed.
  • People told us they felt safe in Abbeywood and suitable arrangements were in place to help safeguard people from abuse. Staff had been safely recruited.
  • Staff were not always able to demonstrate their understanding of the Mental Capacity Act (MCA) and their responsibility to support people to make their own decisions wherever possible.
  • People who used the service spoke positively about the attitude and approach of staff. We observed staff to be kind, caring and thoughtful in their interactions with people.
  • There was positive information available about people on their care records with detailed information about what was important to them. People were encouraged to remain as independent as possible for as long as they were able.
  • The home had a team of four managers one of whom was on the premise at all times. The provider carried out regular audits and asked people and their families what they thought about the quality of care provided by the service.


Abbeywood provides accommodation for up to forty older people who require support with personal care. Thirty eight people were living at Abbeywood at the time of our visit.
People who used the service told us that they would talk to the manager or tell a relative if they did not feel safe. All the visitors we spoke with thought that the people who used the service were safe. Recruitment processes in the service were sufficiently robust to help ensure people were protected from the risks of unsuitable staff being recruited.
The home was well decorated and maintained both inside and out and infection control measures were in place. People we spoke with told us “It is very clean, always clean toilets”, and “My sister and I always check [my relatives] room and it is spotless.” Another visitor said “The environment is clean and safe.”

What Our Clients Say About Us

We ask some of our clients what they think about the experience working with us. Here is what they think: